Contacting HeartBeat Support is easier when you provide clear information about the issue and check the Help Center first.
What information should I include?
To help the support team understand and investigate your issue, include:
A clear and concise description of the issue
The steps that led to the problem
Screenshots or a short screen recording, when helpful
Your device model and operating system version
Your HeartBeat app version, if available
Before sending screenshots or recordings, make sure they do not contain passwords, verification codes, payment details, or other sensitive information.
Check the Help Center first
Before contacting support, search the Help Center for your issue. You may find a solution without needing to contact the support team.
For example:
Billing issues: Check your subscription status through HeartBeat or the App Store or Google Play.
Technical issues: Try restarting the app, checking for updates, or reinstalling it.
When should I follow up?
Check your email inbox, including your spam or junk folder, for a response from HeartBeat Support.
If you have not received a response after 48 hours, reply to your existing support request instead of creating a new one.
Tips for getting help faster
Be clear and specific
Explain what happened without adding unnecessary details. Include the exact error message when available.
Avoid duplicate requests
Sending the same issue multiple times can make it harder to keep track of your request and may delay the investigation.
Keep the support team updated
If the issue resolves on its own, let the support team know so they can update or close the request.