If you encounter a bug or technical issue while using HeartBeat, contact our support team and provide as much relevant detail as possible.
Clear information helps our team understand, reproduce, and investigate the issue more efficiently.
What information should I include?
When reporting a bug, please provide:
A clear description of the issue
Step-by-step instructions showing how the issue occurred
The exact date and time when the issue happened
Your device model
Your operating system and version
Any error message shown
A screen recording showing the issue from start to finish, if possible
A screen recording can be especially helpful because it gives our technical team more context and may make the issue easier to reproduce.
How to contact support
Send your bug report and any relevant attachments to:
Before sending screenshots or recordings, make sure they do not contain passwords, verification codes, payment details, or other sensitive information.