If HeartBeat is not opening or closes unexpectedly, try the troubleshooting steps below before contacting support.
Step 1: Try the basic troubleshooting steps
Check your internet connection and make sure it is stable.
Check the App Store or Google Play Store for a HeartBeat update and install the latest version if one is available.
Force-close HeartBeat and try opening it again.
If the issue continues, uninstall and reinstall the app.
Step 2: Collect information about the issue
If HeartBeat still does not open, collect a few details that can help our support team investigate:
Take a screenshot or short screen recording showing what happens when you try to open the app.
Describe what happens, such as whether the app stays on the loading screen, closes immediately, or shows an error message.
Include your device model, operating system version, and HeartBeat app version if available.
Step 3: Contact HeartBeat Support
Send the details to [email protected].
Include your screenshots or screen recording along with a brief description of the issue and the steps you took before it occurred.
Why is this information important?
The more details you provide, the easier it is for our support team to understand and investigate the issue.
A screenshot or recording can be especially helpful when the problem is difficult to describe in words.
What happens next?
Once we receive your request, our support team will review the information and help troubleshoot the issue. Continue replying in the same email thread if additional information is requested.
Important
Before sending screenshots or recordings, make sure they do not contain passwords, verification codes, payment details, or other sensitive information.